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Old 08-08-2011, 09:35 PM   #1 (permalink)
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Default Apparently reviews do get noticed! (Sometimes)

So the other day I was on the Foster & Smith website. I don't remember how I got linked to it, perhaps from a link posted on here, or when I was looking up the food, but I was looking at their page for the Pretty Pets hedgehog food. The only review on it was saying that their hedgehog loved it and it was a great food, etc. etc. I got mad and wrote my own review, saying the product was horrible, provided no nutrition for hedgehogs, and misled new owners. I got a notice from the site saying that my review was unable to be posted, I think because I mentioned that I hadn't ever fed the food? Not completely sure. I rolled my eyes, shrugged, and forgot about it.

Well, I just got another email.

Quote:
Good afternoon -

I wanted to send you an email to thank you for your review on the Pretty Pets Hedgehog Food. Although your review was unable to be posted on our site, we did take what you said in it very seriously. I contacted our merchandising team, who reviewed this product with our veterinary staff, and we are dropping this product from the line of products that we carry.

We always aim to provide the most helpful information and beneficial products for all types of pet owners, and thank you for your feedback!

Kind Regards,

Claire Hanson

Internet Product Specialist
Q&A Moderator/Reprint Coordinator
Foster & Smith, Inc.
I checked the site and the food is still up on it, so I'm going to email back and inquire about that. The email doesn't really sound like a form email to me, but maybe it's just because I'm hopeful. If it's actually real and they do remove the food from the site, it'd be amazing! I'll update with if they do remove the food or if I get an email back. Maybe reviews DO do something! *crosses fingers*
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Old 08-08-2011, 09:39 PM   #2 (permalink)
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Default Re: Apparently reviews do get noticed! (Sometimes)

Wow good job! That could help so many hedgies and their owners out there! You should be proud!
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Old 08-09-2011, 12:07 AM   #3 (permalink)
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Default Re: Apparently reviews do get noticed! (Sometimes)

Wow! I'm impressed!



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Old 08-09-2011, 12:16 AM   #4 (permalink)
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Default Re: Apparently reviews do get noticed! (Sometimes)

That's fantastic!

It is to their credit that they even acknowledged your review. I don't think they would tell you that they would remove the product if they weren't at least considering it. Would they? I would think that they would just give you a form letter saying how they "strive to provide quality products and they're sorry for your dissatisfaction.....blah, blah, blah." Truly, they didn't need to reply at all. So, maybe this is a good sign that something will be done. Great job!
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Old 08-09-2011, 12:51 AM   #5 (permalink)
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Default Re: Apparently reviews do get noticed! (Sometimes)

I agree - why would they send you that email if they didn't intend to remove it?

Woohoo! Maybe we should all band together and write horrible reviews for all the icky hedgehog foods out there. We could target one food a week... They wouldnt be able to ignore it then!

So happy to hear that some websites actually do listen.
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Old 08-09-2011, 01:13 AM   #6 (permalink)
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Default Re: Apparently reviews do get noticed! (Sometimes)

I would make the guess that you are right this is a personal email and i am willing to go as far as to say they probably really do care about animal health... but they are a business that has to care about not losing money as well, i would guess maybe that they really are removing it from their product line but they will probably sell what they have left in stock and then drop the product, unless they can return the stock.. so it may take them some time to remove it.. but thats just my guess???

either way, how awesome is that.. your review went noticed and was immediately acknowledged!! its good to know there are still companies out there that care about what they are doing rather than only about the money
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Old 08-09-2011, 01:17 AM   #7 (permalink)
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Default Re: Apparently reviews do get noticed! (Sometimes)

That's great! That is amazing that they listened and so good of you to write to them and let your opinion be known. That may save a lot of future hedgies from having to eat that food.
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Old 08-09-2011, 01:31 AM   #8 (permalink)
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Default Re: Apparently reviews do get noticed! (Sometimes)

I'm seriously SO excited! Never thought for a second that it would to lead to this. I made sure to mention in my email back that I was really impressed that they were so willing to take new information into account, and that really boosted my respect for the company. Also mentioned that I'd definitely be happy to recommend the company, knowing that they were willing to remove a harmful food from their products. Eeeee, this is so exciting!
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Old 08-09-2011, 01:41 AM   #9 (permalink)
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Default Re: Apparently reviews do get noticed! (Sometimes)

yay for saving hedgehogs!!!
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Old 08-09-2011, 07:09 PM   #10 (permalink)
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Default Re: Apparently reviews do get noticed! (Sometimes)

Quote:
Originally Posted by hanhan27
I agree - why would they send you that email if they didn't intend to remove it?

Woohoo! Maybe we should all band together and write horrible reviews for all the icky hedgehog foods out there. We could target one food a week... They wouldnt be able to ignore it then!

So happy to hear that some websites actually do listen.
hanhan27, We could call it the Band Of Hedgehog Owners Aimed To Stop Hedgehog food From Being Sold By Writing Strongly Worded Reviews ...... BOHOOAMTSHFFBSBWSWR for short (or something.... )
I also think its a little strange that they didn't pull it off the shelves like told to....

PS. Lilysmommy, Kudos to you for taking a stand against HH food
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